We're here to help. Get in touch with our support team or find answers to common questions.
Email Support
Response within 24-48 hours
Dedicated Support
Response within 12 hours
Sales & Questions
Response within 48 hours
Send your questions, concerns, or feedback to:
support@frontick.comPlease include your account email and a detailed description of your issue for faster resolution.
Manage your subscription, upgrade/downgrade plans, or update billing information.
Go to Account Settings →Questions about charges, invoices, refunds, or payment methods? Contact us at:
support@frontick.comExperiencing bugs, errors, or unexpected behavior? Report technical issues to:
support@frontick.comPlease include browser type, operating system, and steps to reproduce the issue.
To permanently delete your account and all associated data, contact us at:
support@frontick.comAll data will be permanently deleted within 30 days. This action cannot be undone.
You can cancel your subscription at any time through your Account Settings or via the Stripe customer portal. Your subscription will remain active until the end of your current billing period.
You can export individual prompts as .txt or .docx files directly from the editor. For bulk data export or account data requests, contact support@promptota.com.
If you cancel your subscription, your account remains accessible until the end of your billing period. After that, your account becomes read-only for 30 days, allowing you to export your data. After 30 days of inactivity, your data may be deleted according to our retention policy.
Yes! You can upgrade or downgrade your subscription plan at any time through your Account Settings. Changes take effect immediately, with prorated billing adjustments.
Boost packs are one-time purchases that add extra analysis credits to your account. They never expire and work with any subscription plan. You can purchase boost packs from the Pricing page.
Yes. We use industry-standard encryption, Row-Level Security (RLS), and secure authentication to protect your data. Your prompts are only used to provide analysis services. Read our Privacy Policy for more details.